PRIVACY POLICY
Last updated May 22, 2026
VIROTRAX MOVERZ ("we", "us", "our") is committed to protecting and respecting your privacy. This policy explains what personal data we collect, how we use it, and what rights you have.
1. Who we are
VIROTRAX MOVERZ is a moving, delivery, and pet transport service based in the United Kingdom.
Email: info@virotrax.com
Phone: 0115 795 6758
For the purposes of UK GDPR, we are the data controller of any personal information you share with us.
2. What information we collect
We collect the following types of personal information:
Contact details — your name, email address, phone number, and postcode(s) when you submit a quote, inquiry, or contact form on our website.
Service details — information you provide about your move, delivery, or pet transport request (pickup and drop-off addresses, item or pet details, preferred date, special requirements).
Communication records — copies of emails, WhatsApp messages, and call notes between us, kept so we can serve you properly.
Website usage data — anonymous information about how visitors use our website, collected via cookies (see our Cookies Policy).
We do not collect sensitive personal data (such as health, racial, or religious information) and we do not knowingly collect data from anyone under the age of 16.
3. How we use your information
We use your personal data to:
respond to your inquiry and provide a quote
carry out the service you've booked with us
contact you about your booking (e.g. confirmation, updates on the day, follow-up)
keep records of work completed for accounting and tax purposes
improve our website and services
send service-related messages where you have agreed to receive them
We process this data on the lawful basis of performing a contract with you, or based on your consent when you submit an inquiry through our website.
4. Sharing your information
We do not sell your personal data to anyone. We may share it only with:
Service providers we use to run the business — for example our email provider, website host (Framer), form submission service (Formspree), and accounting software. These providers process data on our behalf under strict agreements.
Logistics partners where the job specifically requires it (e.g. GXO, EVRi, DHL, DPD, Relay) — only the minimum information needed to complete delivery.
Authorities if we are legally required to disclose information (e.g. by court order or tax investigation).
5. How long we keep your data
Inquiry forms not converted to a booking: kept for up to 12 months, then deleted.
Completed bookings: kept for 6 years for tax and legal compliance, as required by HMRC.
Marketing contacts: kept until you ask us to remove your details.
6. Your rights
Under UK GDPR you have the right to:
access the personal data we hold about you
correct any inaccurate information
delete your data (where we have no legal need to keep it)
restrict or object to our processing of your data
withdraw consent at any time where consent is the basis for processing
complain to the Information Commissioner's Office (ICO) at ico.org.uk if you believe we have mishandled your data
6. Your rights
Under UK GDPR you have the right to:
access the personal data we hold about you
correct any inaccurate information
delete your data (where we have no legal need to keep it)
restrict or object to our processing of your data
withdraw consent at any time where consent is the basis for processing
complain to the Information Commissioner's Office (ICO) at ico.org.uk if you believe we have mishandled your data
To exercise any of these rights, email us at info@virotrax.com . We will respond within 30 days.
7. Security
We take reasonable steps to keep your personal information secure, including encrypted transmission of form submissions, access controls on our email and storage systems, and regular reviews of our processes. No method of internet transmission is 100% secure, but we do our best to protect data sent to us.
8. Changes to this policy
We may update this policy from time to time. The "Last updated" date at the top will reflect the latest revision. Significant changes will be communicated on this page.
9. Contact us
If you have any questions about this policy or your data, contact us at info@virotrax.com or write to us at 0115 795 6758
